Return of Pocket Wi-Fi router
Customer must return the pocket Wi-Fi to HeroNet office on the day of installation.
Theft, Loss, and Damage
All customers are required to report any loss or damage caused during the rental period to HeroNet immediately and follow instructions given afterward. Any of those cases will result in the incurrence of additional charges stated as following.
| Theft, loss, and total damage | |
|---|---|
| Cracked screen | ¥30,000 + tax |
| Wet damage | |
| Total loss | |
| Partial damage | |
|---|---|
| Partial cracked device body | ¥5,000 + tax |
| Battery cover damage | |
| Other partial damage | |
| Other damages | |
|---|---|
| USB code | ¥2,000 + tax |
| Any other damage | ¥2,000-10,000(+tax) |