If you would like to change the plan, please come by to our office and settle the plan-changing fee ¥1,650.
Initial fee including first and second month fee will not be prorated and must be paid on the day you sign up for the contract.
Monthly fee can be paid by card only. The monthly fee will be charged to your registered card on the 15th of every month.
If a customer leaves the country for business trip or vacation, please make sure your card will be active during those period. A customer is responsible to update payment information when there are any changes.
Please come by to our office when you want to transfer the pocket wi-fi. FAILURE TO DO SO WILL BE THE FORMER OWNERS RESPONSIBILITY.
A customer is required to visit HeroNet office on the day that you want to terminate the service. We are unable to accept termination request over the phone or e-mail.
The mobile hotspot doesn’t need to be returned to HeroNet.
The final month service charge needs to be paid in full at HeroNet office when the contract is cancelled. Please note that the final month service fee will not be prorated. (Even if the contract is cancelled at the beginning of the month, the fee will be charged fully for the month)
If you would like to pass it to somebody, please let us know immediately.
Data speed may slow down depending on the device used by the customer and the communication facilities in the area where the customer is connecting.
If an excessive amount of data is used by one customer for a short period of time, we may prioritize usage behind other customers during network congestion, which results in slowing down your data connection.
Theft, Loss, and Damage
Since the device is completely yours, HeroNet are not responsible for Theft, Loss, and Damage