VPN Agreement

VPN service

(ExpressVPN) is installed in HeroNet VPN router. VPN provider may modify, update or suspend the operation of services at anytime without notice. We cannot guarantee a full access of regionally blocked contents of your choice. Please check VPN provider for more information.
You may sometimes experience slower internet connection through U.S. VPN router.


VPN router rental fee of ¥2,000 (¥2,200 tax included) will be added to monthly bills.

Theft, Loss, and Damage

All customers are required to report any loss or damage caused during the rental period of the VPN router to HeroNet immediately and follow instructions given afterward. Any of those cases will result in the incurrence of additional charges stated as follow.

Theft, loss, and total damage
Wet damage ¥10,000 + tax
Total loss
Partial damage
Cracked device ¥5,000 + tax
Other partial damage
Any other damage ¥2,000-10,000