Notice of temporary office closure

Dear valued customers,

We would like to thank you for your continued loyal patronage.

In our efforts to best prevent the ongoing spread of the Coronavirus(COVID-19) and in response to nationwide State of Emergency Declaration on April 16, HeroNet decided to close the office from April 20 to May 6, 2020.

HeroNet staff will work remotely during this period and will assist you online.

We will continue to work closely with and under the guidelines of the government and relevant authorities to prevent further expansion of the coronavirus. We will notify you when there are any further changes of our operation.

We sincerely apologize to all our concerned customers for any inconvenience this may cause. Thank you for your kind understanding.



New operational changes below effective Monday, April 20th

Please submit request form below. We will reply to you for further instruction for the procedure as soon as we can.

New Contract for Home Internet
Technical Support
Plan Change/ Payment/ General Inquiries
Home Internet Cancellation
Mobile Internet Cancellation (Mobile Hotspot, SIM Card)
General Inquiries

You can also reach us by E-mail and Facebook messenger.
We will reply to you as soon as we can during our office hours(0900-1600, Mon – Fri)