In order to reduce the risks of spreading novel coronavirus and protect safety of our customers and staff, we are going to adjust office hours as follows.
【Mon- Fri】09:00- 17:00
【Sat, Sun, Japanese Holidays】Closed
We request all customers who visit HeroNet to follow the procedure below.
- Please wear a face mask before entering the office.
- Please sanitize your hand with sanitizer provided at the front door.
Thank you for your kind understanding.
Most of transactions can be completed on online.
Home Internet Service
1. New Contract (Home Internet)
Our staff will contact you for payment registration and installation arrangement once we receive your information. Please provide your valid E-mail address and phone number.
2. Cancellation Request
We ask customers to notify us at least 30 days prior to cancellation date. Once we receive your information, we will send you further instruction of the cancellation procedure.
3. Technical Support Request
4. Payment, Changing Plans, and Other Inquiries
Mobile Internet Service – SIM/Mobile HotSpot
1. New Contract
After you submit the form, we will send you contract information and will schedule an appointment to pick up your SIM card/ router.
2. Cancellation Request
Email: helpdesk@heronet.ne.jp
TEL: 0120-711-566
0900 – 1600 M-F
Responses may be delayed if the request is sent before weekends.
