We will resume regular business hours from June 22, 2020

HeroNet will resume regular business hours from Monday, June 22, 2020.

Mon- Fri】9:00- 17:00

Sat, Sun, Japanese HolidaysClosed

We request all customers who visit HeroNet to follow the procedure below.

  • Please wear a face mask before entering the office.
  • Please sanitize your hand with sanitizer provided at the front door.

Thank you for your kind understanding.

Most of transactions can be completed on online. 

Home Internet Service

1. New Contract (Home Internet)

Our staff will contact you for payment registration and installation arrangement once we receive your information. Please provide your valid E-mail address and phone number.

2. Cancellation Request

We ask customers to notify us at least 30 days prior to cancellation date. Once we receive your information, we will send you further instruction of the cancellation procedure.

3. Technical Support Request

4. Payment, Changing Plans, and Other Inquiries

Mobile Internet Service – SIM/Mobile HotSpot

1. New Contract

After you submit the form, we will send you contract information and will schedule an appointment to pick up your SIM card/ router.

2. Cancellation Request

Contact us
If you have any questions, please feel free to contact us.
Email: helpdesk@heronet.ne.jp

TEL: 0120-711-566
0900 – 1700 M-F
Responses may be delayed if the request is sent before weekends.